Terms and Conditions


Terms and Conditions:
Paihia Mountain Bike Rentals

Upon accepting a quote, bike rental and/or transport package from Paihia Mountain Bikes whether in writing or verbally, you acknowledge that you have read Paihia Mountain Bikes terms and conditions and you understand and accept them in their entirety. A Liability and Health and Safety Waiver will also be signed before departure

1. Pricing:
All prices specified by Paihia Mountain Bikes shall be subject to change at any time by Paihia Mountain Bikes due to seasonal adjustment, changes in the price of fuel or other operators altering their prices at any stage, or any other reason such as overhead increases. Any price changes applicable to your booking will be promptly notified to you by Paihia Mountain Bikes; the price of your tour, hire, transport or other travel arrangements shall not change after the date on which payment has been made in full by you in relation to your booking.

2. Deposits
a. A 20% deposit is required within 7 days of confirming your booking with Paihia Mountain Bikes to secure bookings for bikes, accommodation, transport and any other services that we offer. If your deposit is not received in full by Paihia Mountain Bikes by the due date, reservations may be cancelled by Paihia Mountain Bikes without notice.
b. If you book within 30 days of your departure date or the total of the package is under NZD$1000.00 then 100% of your booking/package price is required.
c. By paying your deposit you take responsibility for your booking; you acknowledge that you have read your booking thoroughly and that it is as you requested i.e. dates, accommodation price range, transport timing, bike quality and bookings, to name a few.

3. Balance of Payment for your booking:
The balance of the booking, must be paid no later than 30 days prior to the departure date for all trips, otherwise the company may treat the booking as being cancelled by the customer, and apply cancellation charges. This can be paid by credit card or bank deposit.

4. Cancellation by Paihia Mountain Bikes
Paihia Mountain Bikes reserves the right to vary any tour, package or other travel arrangement or bike hire at any time up to and following your travel departure date. You will be notified promptly of any such variation. If a variation results in a substantive change to your itinerary, as determined by Paihia Mountain Bikes, you will have the option of:
a. Continuing with the varied booking or other travel arrangements without a reduction in price;
b. Accepting any alternative arrangements offered to you by Paihia Mountain Bikes, in which case any difference in price will be payable by you or refundable by Paihia Mountain Bikes (as applicable);
c. Purchasing another available trip or package from Paihia Mountain Bikes, in which case any difference in price will be payable by you or refundable by Paihia Mountain Bikes, as applicable; or
d. Cancelling your booking whereby you will be given a full refund of all amounts paid to Paihia Mountain Bikes in respect of such booking, excluding insurance premiums, variation fees and additional fees, as applicable, provided that notification of your decision to cancel is received in writing by Paihia Mountain Bikes no later than 14 days from the date on which Paihia Mountain Bikes notified you of the substantive change to your booking.

5. Cancellation by You:
Any cancellation by the customer must be made in writing by the contact person and is not effective until such cancellation is received by Paihia Mountain Bikes

>Cancellation within 14 days of departure: no refund – full fare applies
>Cancellation between 15- 30 days of departure: 50%
>Cancellation outside of 30 days of departure: is ‘loss of deposit’.

Paihia Mountain Bikes shall have no liability whatsoever for any cancellation of a booking, tour or other travel arrangement except to the extent that any amounts paid by you with respect to your booking shall be refunded by Paihia Mountain Bikes, excluding insurance premiums, variation fees and additional fees, as applicable.